MSP operational context
MSPs face multi-tenant MFA complexity. This template supports MSP workflows and integration guides (AWS, M365, etc.) without replacing client contracts or legal review.
Policy template
MSP MFA access policy template
MSP MFA access policy template: per-client separation, technician viewers, offboarding, emergency access, audit expectations, and MultiMFA controls.
Implement templates with MultiMFA
Turn policy into governed SMS/TOTP delivery.
MSP MFA policy sections
Client separation
- One MultiMFA enrollment context per client for shared admin MFA.
- Prohibit commingling client TOTP on personal phones.
- Label enrollments with client ID matching PSA/ticketing.
Technician access
- Role-based viewer lists per client (L1/L2/L3).
- Time-boxed access for project-based contractors.
- No MFA codes in client-facing tickets or public Slack.
Offboarding & audit
- Same-day viewer removal when technician offboards.
- Quarterly client access attestation.
- Document emergency break-glass per client runbook.
Adapt this template to your organization. MultiMFA does not provide legal advice.
Glossary
Key terms in this guide
Operational definitions for shared MFA vocabulary—written for security and IT teams, not dictionary-only summaries.
Template FAQ
Is this legal or compliance advice?
No. These are operational security templates—adapt with your legal and compliance teams.
Can we customize for our org?
Yes. Print/save as PDF and edit internally. MultiMFA provides frameworks, not binding policy.
More questions? Contact support or read our security overview.